How long does delivery take?

Two to four working days by courier to most South African addresses, and a little longer to outlying areas. You receive a tracking reference on dispatch.

Can I return something if I change my mind?

Yes. Return any unused item in its original packaging within 14 days of delivery for a full refund.

Is my payment secure?

Yes. Checkout runs on an encrypted, PCI-DSS Level 1 compliant payment page. We never see or store your card details.

How often do new products drop?

One curated drop each week, in small numbers. Subscribe below and we will email you when it goes live.

What if my item arrives faulty?

Email us with your order number and photographs. We arrange collection at our cost and you choose a repair, replacement or refund.

Customer service

Everything you need to buy with confidence

Shipping, guarantees, warranties, privacy, refunds and terms in plain language, together with the South African consumer protections that apply to every order.

1. Shipping & handling

Orders are packed and dispatched within 2 working days of payment clearing.
Courier delivery anywhere in South Africa typically takes 2 to 4 working days; outlying areas may take longer.
A tracking reference is emailed as soon as your parcel is collected.
Free courier on orders over R1 500. Standard courier is calculated at checkout.
Every item is inspected and padded before it leaves us; fragile goods are double-boxed.

2. Money-back guarantee

If an item is not what you expected, return it unused in its original packaging within 14 days for a full money-back refund.
Orders may be cancelled free of charge at any time before dispatch.
Return shipping on a change-of-mind return is for your account; we cover it on faulty or incorrect items.
No restocking fees, ever.

3. Warranties

All goods carry the 6-month quality warranty provided by section 56 of the Consumer Protection Act 68 of 2008.
If an item is defective, unsafe or not as described, you may choose a repair, replacement or refund.
Electrical items are supplied for use on a 220–250V, 50/60Hz South African supply and must be used as directed.
Send your order number and photographs and we will arrange collection at our cost.

4. Privacy

We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
We collect only what is needed to fulfil your order: name, delivery address, email and phone number.
Your information is never sold. It is shared only with our courier and payment processor.
Payment is processed on an encrypted, PCI-DSS Level 1 compliant checkout — we never see or store card details.
You may request access to, correction of, or deletion of your personal information at any time.

5. Refund policy

Refunds are processed to the original payment method within 7 working days of the return being received and inspected.
Faulty or incorrect items are refunded in full, including the original delivery charge.
Change-of-mind refunds exclude the original delivery charge.
Refunds can be issued as store credit instead, if you prefer, at the same value.

6. Terms & conditions

Prices shown include VAT where applicable and are the final price you pay at checkout.
Stock is limited to each weekly drop; an order is only confirmed once payment clears and stock is allocated.
Electronic Communications and Transactions Act 25 of 2002: you have a 7-day cooling-off period on goods bought online.
Consumer Protection Act 68 of 2008: you are entitled to goods of good quality, in working order and free of defects.
These terms are governed by South African law. Complaints are acknowledged within one working day and resolved within seven.

9. Frequently asked questions

How long does delivery take?: Two to four working days by courier to most South African addresses, and a little longer to outlying areas. You receive a tracking reference on dispatch.
Can I return something if I change my mind?: Yes. Return any unused item in its original packaging within 14 days of delivery for a full refund.
Is my payment secure?: Yes. Checkout runs on an encrypted, PCI-DSS Level 1 compliant payment page. We never see or store your card details.
How often do new products drop?: One curated drop each week, in small numbers. Subscribe below and we will email you when it goes live.
What if my item arrives faulty?: Email us with your order number and photographs. We arrange collection at our cost and you choose a repair, replacement or refund.

10. Contact us

Email hello@liminalstore.co.za with your order number. We reply within one working day, Monday to Friday.

Go to the contact page

11. Where we are

We are an online-only store based in Sandton Industrial area, Johannesburg, South Africa, shipping by courier nationwide.